Terms of service

Terms of Service

Welcome to Moments by Charlie. By placing an order on our website, you agree to the terms below.

General

All products are handmade, and slight variations in appearance are normal. Prices and product availability may change without notice.

Orders & Payment

Orders are processed once payment is received. We reserve the right to refuse or cancel an order (for example, due to incorrect pricing or stock issues).

Shipping

We aim to ship orders within 1–2 business days. Delivery times are estimates only and may vary based on courier service and location.

Returns

We offer a 30-day satisfaction guarantee. Items must be unused and in original condition to qualify.
For return enquiries, contact: admin@charliesangels.nz

Refunds

Refunds will be issued to the original payment method once the returned product is received and inspected.

Product Use

Always follow safety instructions on candle labels. We are not responsible for misuse of our products.

Privacy

Your personal information is used only for order processing and customer support. We do not share or sell your information.

Contact

For any questions, email us at: admin@charliesangels.nz